SHIPPING AND DELIVERY POLICY

• Orders are processed and shipped within 24-48 business hours excluding weekends.
• Orders placed during high volume seasons, sales or holidays are subject to extra processing time.
• We do not ship on weekends or holidays.
• Once a package is handed over to the carrier; it is up to the carrier to decide what routes to take in order to deliver the shipment.
• We are not responsible for packages once they have left our facility.
• Shipping cost is non-refundable in the event the order is delayed, destination address was incorrect or if the order contained free shipping.
• We ship to domestic and international locations from the United States.
• If a package is refused, abandoned OR returned to sender due to an invalid address provided at checkout, a refund will not be issued.

WRONG ADDRESS, NOT RECEIVED OR STOLEN ORDERS

Inno Supps does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

This Includes:

Please contact your mail carrier with your full name and tracking number for lost orders due to incorrect address provided or unclaimed or refused orders.

DOMESTIC SHIPPING (WITHIN THE USA)

Standard shipping is 7-10 business days, excluding weekends and federally observed holidays.

CLAIMS

If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. Requests for assistance completing a claim must be made within 7 business days from a package being marked as delivered.

***Filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.***

Please reference the information and links below to learn more about the claims process.

To file or check the status of a claim, please contact the carrier:

INTERNATIONAL SHIPPING

International orders may incur delays due to International custom procedures.

Packages shipped internationally may be subject to customs and duties.

INNO SUPPS IS NOT RESPONSIBLE FOR COVERING CUSTOMS AND DUTIES CHARGES.

Please be advised that there may be slight delays in the delivery of your package, as carriers may require additional time depending on your area of delivery.

Standard shipping- Under normal circumstances shipping can take up to 14 business days from the shipping date.

Express shipping- Under normal circumstances shipping can take up to 5 business days from the shipping date.

We currently do not ship to the following countries- Afghanistan, Belarus, India, Iraq, Russia, Tanzania, Tristan da Cunha, Turkmenistan, Yemen

Orders Returned to Sender- If a package is refused, abandoned OR returned to sender due to unpaid customer fees, a refund will not be issued.

Ingredient Restrictions

PLEASE BE ADVISED THAT: Each country has different requirements on what ingredients can and cannot be imported. Ingredients such as Melatonin and Yohimbine may not be allowed to be imported into your country. We highly recommend contacting your customs agency for a full list on what your country allows to be imported before purchasing. If for whatever reason your order is seized by customs we will NOT issue you a refund (minus shipping) unless ALL products are returned to our warehouse in the original condition per the return policy above.

LOOKING FOR YOUR PACKAGE?

We encourage you to check around your property, with your neighbors and with those who reside in your home in the event that they might have received the package for you. If there is a management office or leasing office that might have received it for you. If your package still hasn’t turned up, and it’s been 3 or more days, please contact us.

*Please contact the mail carrier (USPS, DHL Ecommerce, FedEx, UPS, OnTrack, Passport) for updates regarding your order’s shipping status.*