Inno Supps Terms & Conditions

Last Updated: February 11, 2026
Effective Date: February 11, 2026

1. Overview

This website, chat bots and widgets, and other features thereon (collectively, the “Site”) is operated by The Clean Supps LLC (DBA Inno Supps) (“Inno Supps,” “we,” “us,” or “our”). By accessing or using the Site, purchasing a product, or participating in any service, subscription, or promotion (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy, incorporated herein by reference.

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS, THE PRIVACY POLICY, AND ALL OTHER DOCUMENTS REFERENCED HEREIN GOVERN THE RELATIONSHIP BETWEEN YOU, THE USER OF THE SERVICES (“YOU” OR “YOUR”), AND INNO SUPPS WITH RESPECT TO YOUR USE OF THE SERVICES, AND CONTAINS A MANDATORY INDIVIDUAL ARBITRATION REQUIREMENT AND CLASS ACTION AND JURY TRIAL WAIVER, WHICH ARE SET FORTH BELOW UNDER SECTION 24 TITLED “DISPUTE RESOLUTION.” 

YOU AGREE THAT THE AGREEMENT FORMED BY THESE TERMS IS LIKE ANY WRITTEN, NEGOTIATED AGREEMENT SIGNED BY YOU, AND YOU AGREE TO BE BOUND BY, AND FULLY COMPLY WITH, ITS TERMS.  YOU REPRESENT AND WARRANT THAT YOU HAVE ALL NECESSARY RIGHTS, POWER, AND AUTHORITY TO ENTER INTO THIS AGREEMENT AND TO PERFORM AND OTHERWISE DISCHARGE ALL OF YOUR OBLIGATIONS HEREUNDER, WHETHER ON BEHALF OF YOURSELF OR ANY ENTITY THAT YOU REPRESENT.  

If you do not agree to these Terms, do not access or use the Services.

We reserve the right, at our sole discretion, to update, modify, or replace any part of (i) these Terms, (ii) the Services, including terminating, eliminating, supplementing, modifying, adding, or discontinuing any content, feature, data, product, or service on or available through the Services or the hours during which they are available; (iii) the equipment, hardware, or software required to use and access the Services; and (iv) our prices for the Services made available therein, at any time by posting updates on the Site. Your continued use of the Services after any changes constitutes acceptance of the revised Terms. Be sure to return to the Site periodically to ensure you are familiar with the most current version of these Terms. To the fullest extent permitted by law, we are not liable to you or any third party for any modification, suspension, or discontinuance of the Services.

Compliance with Applicable Laws. Users are responsible for ensuring compliance with all local, national, and international laws related to their use of the Services, including consumer protection, export control, and data privacy laws.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell Services to you. We use Shopify’s secure infrastructure to process orders and deliver our Services. By placing an order or otherwise purchasing our Services through our Site, you acknowledge that your information is processed by Shopify subject to its separate terms and conditions and privacy policy. Inno Supps will have no liability with respect to any processing by Shopify. 

2. Eligibility; Jurisdiction

The Services are intended for individuals 18 years of age or older.

By using the Services, you represent that you are at least 18 years old.

If you are under 18, purchases may only be made with the consent and supervision of a parent or guardian.

For information about how we handle your personal data, please review our Privacy Policy.

If you are residing in a jurisdiction that restricts the ability to enter into agreements such as those set out in these Terms, then you may not enter into this agreement, and shall not access or use the Services.

Furthermore, if you are residing in a jurisdiction where it is forbidden by law to participate in the activities or services offered by the Services, you may not enter into this agreement, and shall not access or use the Services. By using the Services, you represent and warrant that you have verified in your own jurisdiction if your use of the Services is allowed.

We make no—and you acknowledge that we make no—representation that the Services or the materials on the Services are appropriate or available for use in all locations.  Those who choose to access the Services do so on their own initiative and at their own risk and are responsible for compliance with state and local laws, if and to the extent state and local laws are applicable.

We reserve the right to limit the availability of the Services, materials, or other items described or offered thereon to any person, geographic area, or jurisdiction we so desire, at any time and in our sole discretion, and to limit the quantities of any such services, materials, or other items provided.

3. Health and FDA Disclaimer

Content on or through the Services is for informational purposes only and not medical advice. Always consult a healthcare professional before starting any supplement, exercise, or nutrition program. Statements have not been evaluated by the U.S. Food and Drug Administration (FDA). Products are not intended to diagnose, treat, cure, or prevent any disease.

4. Electronic Communications and Marketing Consents

By clicking “Place Order,” “Subscribe,” or “I Agree,” you acknowledge and consent to these Terms and our Privacy Policy, which explains how cookies, analytics, and third-party pixels collect and use your data.

Marketing communications.

If you sign up or otherwise opt in to receive updates, promotional communications, or related materials from us, we will use your contact information to provide you with promotional and other communications pertaining to our and our affiliates’ products and services via email, which you can opt out of at any time by following the unsubscribe instructions in the applicable email or by contacting us as set forth herein. We may use third-party providers to deliver these communications to you. We will obtain your consent for such marketing communications when required by applicable.  

We honor all legally required opt-out and consent withdrawal mechanisms under applicable data privacy and communications laws. For more information about our use of cookies and tracking technologies, please see our Privacy Policy.

Please note that if you opt out of such marketing or promotional communications, you may still receive communications with us as necessary for administrative purposes such as at your request or pursuant to providing the Services to you.

5. SMS/MMS Mobile Messaging Program

By opting in to our SMS/MMS program, you agree to receive recurring automated marketing and transactional messages at the mobile number you provided. Message & data rates may apply. Message frequency varies. Consent is not a condition of purchase.

Opt-Out & Help. Reply STOP to cancel, HELP for help. You may receive one final message confirming your opt-out. Our platform may not recognize variations of the STOP command.

Delivery/Carriers. Delivery depends on your wireless carrier and network; we are not liable for delays or failures in message delivery. Not all carriers or devices are supported.

Eligibility & Content. You must be the owner or authorized user of the enrolled number. You agree not to use or submit unlawful, harmful, or prohibited content via replies.

State-Specific Rules. Where state telemarketing laws apply (e.g., mini-TCPA statutes), we will comply with applicable requirements; nothing here waives any non-waivable state rights.

See our Privacy Policy for how we use and share data to provide messaging services.

6. Account Responsibility and User Conduct

You agree to: (a) maintain the confidentiality of your credentials; (b) provide accurate and up-to-date information; and (c) use the Site only for lawful purposes. You may not use the Site for fraudulent, harmful, or illegal activity, including reselling products without authorization, scraping data, or infringing intellectual property. We may suspend or terminate accounts for misuse or policy violations.

7. General Conditions and Disclaimers

We reserve the right to refuse service, and/or use of or access to the Services to anyone at any time. We shall have no liability for interruptions or omissions in Internet, network, or hosting services, and does not warrant that the Services or the services which make the Services available or electronic communications sent by Inno Supps will be available and free from viruses or any other harmful elements.  

Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk. You are and will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Occasionally there may be information on our Services that contains typographical errors, inaccuracies, or omissions that may relate to item descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We may, but are not obligated to, correct any errors, inaccuracies, or omissions, and to update, modify, or remove content or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you submitted your order). Notwithstanding the above, we undertake no obligation to update, amend, or clarify information in the Services or on any related website, including, without limitation, pricing information, except as required by law.  No specified update or refresh date applied on the Services or on any related website should be taken to indicate that all information in the Services or on any related website has been modified or updated.

Some materials on or through the Services may reference past or historical information. Such content is provided for reference only and may not reflect the most current information available.

8. User Accounts, Orders, Pricing, and Payment

To create or activate an account (or to request to create an account) where such option is made available to you, you will be required to submit certain information and to establish a username and password. You are responsible for maintaining the confidentiality of any information you use in connection with the Services, including your username and password. You are responsible for all activity on your account. If you believe someone else has accessed your account, please change your password and notify us immediately using the contact information below under “Contact Us.” You must notify us immediately if you are contacted by anyone requesting your username or password. 

By placing an order, you authorize Inno Supps or our payment processors to charge your payment method for all applicable amounts, including taxes, duties, and shipping fees. We may refuse, modify, or cancel any order in our sole discretion (e.g., for suspected fraud or errors). All prices are in U.S. Dollars (USD) unless otherwise indicated. International transactions may incur currency conversion fees or exchange rate variations set by your provider.

Errors and Corrections. In the event that the price or related information for the Services (whether in an estimate or otherwise) is incorrect due to an error in pricing or other information, we may, at our sole discretion, refuse or cancel the Service provided to you, whether before or after the acceptance thereof.  If there is such an error in pricing or other information, we will cancel the Service and reverse any charges that have been applied, then contact you to ask you to place a new order for the Service at the correct price. Notwithstanding the above, we may, but are under no obligation to, correct any errors, inaccuracies, or omissions (including after an order is submitted), or change or update information or cancel orders if any information on or through the Service is inaccurate, at any time, to the fullest extent permitted by law.

Try Before You Buy Details (Subject to Product Availability):

You may purchase certain products using our “Try Before You Buy” option as made available by and through the Services. When you choose our “Try Before You Buy” option, you agree to the following:

Immediate Charges: We will immediately charge your payment method a non-refundable fee for the original shipping. Any add-on offers selected during checkout will also be charged to your payment method at the time of purchase.

Full Product Charges: If you don't return a product within the "Trial Period" (the number of days specified on or through the Services after delivery), we will charge your payment method the full price of that product.

Credit Card on File: You allow Inno Supps® to keep your credit card information on file for the entire Trial Period and to charge for unreturned products without needing additional authorization.

Refunds After Trial Period: Products kept after the Trial Period are not covered under our 30-Day Money-Back Guarantee.

Payment Preauthorization: Your payment method may be subject to a temporary hold for the full product value at checkout. This may reduce your available balance or credit limit while the hold is active.

Subscription Cancellation: If you return a Try Before You Buy product that was part of an Auto-Refill Subscription during the Trial Period, that subscription will be automatically canceled.

Product Limit: This offer can be used only once per product, while still in accordance with our return limit below.

Return Limit: You are eligible for a maximum of two returns per calendar year.

9. Subscriptions and Auto-Renewals

If you purchase a subscription (including “Subscribe & Save” or any recurring delivery program), your subscription will automatically renew and your payment method will be charged on a recurring basis until you cancel.

Auto-Renewal Authorization. By enrolling, you authorize Inno Supps and our payment processors to charge your selected payment method for each recurring order, including applicable taxes and shipping, at the then-current subscription price, unless otherwise disclosed at checkout.

Billing Frequency & Timing. Your recurring order will be processed on the schedule displayed at checkout and/or in your account. You are responsible for maintaining accurate billing, payment, and shipping information.

Cancellation. You may cancel at any time (1) through your account subscription management page (when available), (2) by emailing customerservice@innosupps.com, or (3) by contacting us via our website chat. Cancellation requests must be submitted before your next scheduled processing date to avoid being charged for that upcoming order. After cancellation, you will not be charged for future subscription cycles. We will send a cancellation confirmation via email or other retainable form.

Chat Availability. Chat support availability may vary; if we are unable to complete your request via chat, we may direct you to email or your account page to finalize cancellation.

Price or Term Changes. Subscription prices, product availability, and program terms may change. Where required, we will provide notice of material changes (including price increases) and instructions for cancellation before the change takes effect.

10. Returns and Refunds

Returns and refunds follow our Return Policy, incorporated herein by reference. Promotional or bundled items must be returned in full to qualify for a refund.

If you received a free promotional item as part of a purchase, you must return the promotional item along with the purchased item to receive a full refund. If the promotional item is not returned, the value of the promotional item may be deducted from the total refund.

11. Promotions and Offers

Promotions, discounts, and offers are time-limited and may be modified or canceled at any time. Unless stated otherwise, promotional codes and discounts are non-transferable, have no cash value, and cannot be combined. Promotional codes and discounts apply only to one-time purchases and are not eligible for subscription orders.

12. User-Generated Content (UGC)

If you submit reviews, testimonials, photos, videos, or other content (“UGC”), you grant Inno Supps a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to copy, modify, adapt, reformat, reorganize, translate, excerpt, prepare derivative works of, store, publish, perform, display, and otherwise use and distribute such content in any medium now known or hereinafter developed for promotional or commercial purposes. You represent that you own or have permission to share UGC and that it does not violate any third-party rights. You may request removal of your UGC at customerservice@innosupps.com. (This replaces any “non-disparagement” or “no-review” clause in compliance with California Civil Code §1670.8.)

UGC—No Compensation or Confidentiality. We are not obligated to maintain UGC in confidence or to provide compensation for UGC. We may, at any time in our discretion, review, prescreen, edit, redact, reorganize, recategorize, refuse to post, or remove UGC. You understand that, even after removal or deletion, UGC you have provided may remain viewable to and may have been copied or stored by other users and members of the public.

If you believe that any content on the Services infringes any copyright that you own or control, please follow the process described below under “Copyright Infringement.” 

13. Social Media and Community Content

By posting or tagging Inno Supps content on social media or in community forums, you grant us a non-exclusive, perpetual, irrevocable, worldwide license to use your content (including your name, likeness, and handle) for marketing purposes.

14. Intellectual Property, Copyrights, and Trademarks

All content on the Site—including text, graphics, images, product names, and logos—is the property of Inno Supps or its licensors and protected by U.S. and international copyright and trademark laws. INNO SUPPS™ and associated marks are trademarks of The Clean Supps LLC. You may not reproduce, distribute, or use our content without written consent.

15. Copyright Infringement

If you know or suspect that any of the materials on or through the Services have been used or copied in a way that constitutes copyright infringement, please send notice to our designated agent identified below.  According to the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(3), your notice must comply with the following requirements:

  • A physical or electronic signature of the copyright owner or person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a notification, a representative list of such works at that site;

  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

  • Information reasonably sufficient to permit us to contact you, such as address, telephone number, and, if available, an electronic mail address at which you may be contacted;

  • A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owners, its agent, or the law; and

  • A statement that the information in the notification is accurate and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.3

The designated agent for notice of copyright infringement claims may be reached as follows:

The Clean Supps, LLC dba Inno Supps
7735 Commercial Way, Suite 100
Henderson, NV 89011
DMCA Agent: Legal Department
Email: dmca@innosupps.com

The preceding information is provided exclusively to notify us that your copyrighted material may have been infringed.  All other inquiries, such as questions related to items available for purchase on or through the Services and requests or concerns regarding improper content, will not receive a response through this process.

16. Ownership of Services

All rights, title, and interest in the Services, including the design, software, and functionality, remain the exclusive property of Inno Supps and its licensors. Any unauthorized use of any trademarks, trade dress, copyrighted materials, or any other intellectual property rights or goodwill belonging to or of Inno Supps or any third party is prohibited and may be prosecuted to the fullest extent of the law.  Access does not grant ownership or any implied license.

No licenses, express or implied, are granted by Inno Supps to you under any patent, copyright, trademark, trade secret, or other intellectual property right of Inno Supps and all such rights are reserved and retained by Inno Supps.  ALL RIGHTS RESERVED. 

Inno Supps may make certain content, software, or other electronic materials (including all files, text, URLs, video, audio, and images contained in or generated by such materials and accompanying data) (collectively “Company Materials”) available to you from the Services, from time to time.  If you download or use Company Materials, you agree that such materials are licensed for your limited personal use only and not sold or assigned and: (i) may only be used for your personal and non-commercial use; (ii) may not be modified, used to create a derivative work, incorporated into any other work or otherwise exploited without Inno Supps’ prior written permission; and (iii) shall only be used in compliance these Terms and with any additional license terms accompanying such materials.  Inno Supps does not transfer either the title or the intellectual property rights to Company Materials and retains full and complete title to Company Materials as well as all intellectual property rights therein.  You agree not to sell, share, redistribute, or reproduce the Company Materials.  You further agree not to decompile, reverse-engineer, disassemble, or otherwise convert any compiled Company Materials into a human-perceivable form.  Inno Supps or its licensors own all related trademarks and logos, and you agree not to copy or use them in any manner.

All rights not expressly granted herein are reserved by Inno Supps.  Any unauthorized use of the materials appearing on the Services may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

The Services, (including its organization and presentation and Company Materials) are the property of Inno Supps and its licensors and may be protected by intellectual property laws including laws relating to copyrights, trademarks, tradenames, internet domain names and other similar rights.

17. Third-Party Links, Pixels, and Tools

Third-party pixels and analytics tools may collect limited usage data in accordance with our Privacy Policy. Our Services may include links to third-party websites, tools, or services (such as payment processors, analytics, or ad networks). We are not responsible for their content, data practices, or availability. Your use is at your own risk and subject to those third parties’ terms and privacy policies.

Optional Tools. We may provide access to third-party tools on an “as-is” and “as-available” basis without warranties of any kind and without endorsement. Your use is at your sole risk and subject to the third party’s terms.

18. Unauthorized Resale

Reselling Inno Supps products without prior written authorization is prohibited. Purchases from unauthorized resellers are not eligible for customer support, guarantees, or returns. Our Unauthorized Reseller Policy is incorporated by reference and enforceable under these Terms.

Returns from Resellers
We do not accept product returns from unauthorized resellers. All purchases made for resale purposes are final. Any unauthorized reseller attempting to return products will have their request denied.

Customer Responsibility
To ensure you receive genuine Inno Supps products with the full benefits of our quality assurance and support, we recommend purchasing only through:

  • The official Inno Supps website (www.innosupps.com)

  • Authorized Inno Supps retailers or distributors:

    • TRL Nutrition (UK)

    • Supplement Mart / Muscle Worx (AU)

    • Sporter (UAE)

Reporting Unauthorized Resellers
If you suspect a seller is unauthorized, please report them to Inno Supps at customerservice@innosupps.com.

Your assistance helps us ensure that our customers receive authentic products and exceptional service.


19. International Orders, Customs, and Shipping

We ship to select countries outside the United States.

Import Duties & Taxes: International customers are responsible for any customs fees, VAT, or import taxes imposed by their local authorities.

Delivery & Risk of Loss: Title and risk of loss transfer to you upon delivery to the carrier. We are not liable for customs delays or seizures.

Currency & Fees: Prices are in USD unless otherwise stated. Currency conversion and international transaction fees may apply.

20. Export Compliance and Sanctions

By purchasing, you represent that you are not located in, under the control of, or a national of any country subject to U.S. sanctions or on any restricted party list. You agree not to export or resell products in violation of U.S. or international export control and trade laws.

21. Prohibited Uses

You will not, and will not permit any third party to, use the Services or Company Materials: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, state, or local laws or regulations; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, defame, threaten, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses, malware, or destructive code; (h) to collect or track personal information without authorization; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene, abusive, or immoral purpose; (k) to interfere with or circumvent the security features of the Service, other websites, or the Internet; or (l) to submit or transmit any information protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, or any similar medical privacy laws. Inno Supps is not a covered entity or business associate under HIPAA and does not collect or process protected health information (PHI).

Inno Supps may, at any time and for any reason, in its sole discretion, and without notice or liability, suspend, deactivate, or terminate your access to or use of the Services, and may terminate these Terms, including, without limitation, if you breach these Terms or any other applicable agreement or if you act in a manner inconsistent with applicable laws or regulations.


22. LIMITATION OF LIABILITY AND WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF MERCHANTABILITY, ACCURACY, QUALITY, TITLE, VALIDITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

  • WE DO NOT GUARANTEE THAT THE SERVICES OR COMPANY MATERIALS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  WHEN THE IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR ENTIRETY, THEY WILL BE LIMITED TO ONLY THOSE REQUIRED BY LAW, FOR THE SHORTEST DURATION PERMITTED BY LAW, AND WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.  YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE-TO-STATE.

  • YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, THIS SITE AND PRODUCTS, AND THE COMPANY MATERIALS, INCLUDING, WITHOUT LIMITATION, ANY OF THE INFORMATION CONTAINED THEREIN. INNO SUPPS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT OR DATA.

  • OUR MAXIMUM, AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, SHALL NOT EXCEED THE LESSER OF THE AMOUNT YOU PAID, IF ANY, BY YOU FOR THE PRODUCT AT ISSUE OR $100.00.

  • CERTAIN JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS; IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMIUM EXTENT PERMITTED BY LAW.

23. Indemnification

You agree to defend, indemnify, and hold harmless Inno Supps, its officers, employees, and affiliates from claims, damages, or expenses (including reasonable attorneys’ fees) arising out of (i) your use of the Services, (ii) your violation of these Terms, (iii) your UGC, or (iv) your violation, infringement, or misappropriation of third-party rights. Inno Supps reserves, and you grant to us, the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any such matter without the prior written consent of Inno Supps.  This indemnification section will survive any termination or expiration of these Terms.

24. Dispute Resolution: Binding Arbitration: Class Action Waiver

PLEASE READ THIS SECTION AND SUBSECTIONS (collectively, “DISPUTE RESOLUTION”) CAREFULLY. THEY MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION, A CLASS ACTION WAIVER, A JURY TRIAL WAIVER, AND A CONTRACTUAL LIMITATIONS PERIOD. 

THE PARTIES TO THESE TERMS ACKNOWLEDGE THAT THE TERMS OF THIS DISPUTE RESOLUTION SECTION ARE INTENDED TO REDUCE THE FINANCIAL BURDENS ASSOCIATED WITH RESOLVING THEIR DISPUTES AND ARE NOT INTENDED TO DELAY ADJUDICATION OF ANY PARTY’S CLAIMS.

THIS DISPUTE RESOLUTION SECTION APPLIES TO ANY CLAIM, DISPUTE, OR CONTROVERSY BETWEEN YOU AND INNO SUPPS (EACH, A “PARTY;” TOGETHER, THE “PARTIES”), WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, THAT EITHER PARTY WISHES TO SEEK LEGAL RECOURSE FOR AND THAT ARISES FROM OR RELATES TO THESE TERMS OR THE SERVICES, INCLUDING ANY PRIVACY OR DATA-SECURITY CLAIMS OR CLAIMS RELATED TO THE VALIDITY, ENFORCEABILITY, OR SCOPE OF THE ARBITRATION REQUIREMENT OR ANY PORTION OF IT (EACH, A “CLAIM”), INCLUDING, BUT NOT LIMITED TO:

  • CLAIMS THAT AROSE BEFORE THIS OR ANY PRIOR AGREEMENT;

  • CLAIMS THAT WOULD OTHERWISE BE SUBJECT TO PRE-EXISTING CLASS ACTION LITIGATION FOR WHICH YOU MAY BE A PUTATIVE CLASS MEMBER; AND

  • CLAIMS THAT MAY ARISE AFTER THE TERMINATION OF THESE TERMS.

Notwithstanding the provisions herein, if you in any manner violated our intellectual property rights, we may bring suit in any state or federal court in the State of Nevada. Additionally, notwithstanding the provisions herein, either you or Inno Supps may bring a Claim in small claims court consistent with the jurisdictional and dollar limits that may apply. The route to small claims court shall only be the result of a direct filing by you or Inno Supps. As set forth below, a Claim commenced in arbitration may not be secondarily directed to small claims court per otherwise applicable rules.

FOLLOW THE INSTRUCTIONS BELOW IN SUBSECTION I (“OPTING OUT OF ARBITRATION”)  OF THIS DISPUTE RESOLUTION SECTION IF YOU WISH TO OPT OUT OF THE REQUIREMENT OF ARBITRATION ON AN INDIVIDUAL BASIS.

 A. Mandatory Informal Dispute Resolution for All Claims. Before filing any lawsuit or demand relating to a Claim, you agree to first send a detailed notice (“Notice”) to Inno Supps by certified mail to Inno Supps LLC, 7735 Commercial Way, Suite 100, Henderson, NV 89011, or by attaching a PDF of the notice to an email and sending to customerservice@innosupps.com within the applicable statute of limitations. Your Notice must contain all of the following information: (1) your full name; (2) your address; (3) your telephone numbers; (4) your email address; (5) information sufficient for Inno Supps to identify any transaction and/or product at issue (e.g., your order number, order confirmation communication, SKU number, etc.); and (6) a detailed description of your Claim, the nature and basis of your Claim(s), and the nature and basis of the relief you are seeking with a calculation for it. You must personally sign this Notice.

Likewise, Inno Supps agrees that if we have a dispute with you, we will first send a detailed Notice to your e-mail address on file with us. Our Notice will likewise set forth (1) information sufficient for you to identify any transaction at issue; and (2) a detailed description of our dispute, the nature and basis of our claim(s), and the nature and basis of the relief we are seeking with a calculation for it.

You and Inno Supps agree to negotiate in good faith, for a period of at least 60 days from the date of the Notice, in an effort to swiftly resolve it to your satisfaction without the need for a formal proceeding. Should Inno Supps request a telephone conference with you in an effort to resolve your claim as part of this informal process, you agree to personally participate (with your counsel if you are represented). Compliance with and completion of this Mandatory Informal Dispute Resolution for All Claims process is a condition precedent to filing any lawsuit or serving an arbitration demand. You and Inno Supps agree that any action commenced in court or arbitration without first exhausting the Mandatory Informal Dispute Resolution for All Claims process shall be defective and subject to dismissal at the cost of the party found to have prematurely commenced the action. The statute of limitations and any filing deadlines shall be tolled while the parties engage in this process. A court shall have the authority to enjoin the filing of any lawsuit concerning a Claim without first providing a Notice or otherwise participating in good faith in this Mandatory Informal Dispute Resolution for All Claims process.

 B. Class Action Waiver; Jury Trial Waiver. YOU AND INNO SUPPS AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION, INCLUDING ANY JOINT ARBITRATION OF ANY KIND (EXCEPT FOR THE CONSOLIDATION OF CLAIMS THAT FALL WITHIN THE SPECIAL PROCEDURES FOR MASS ARBITRATION DESCRIBED BELOW), AND INCLUDING ANY TYPE OF LAWSUIT FILED IN COURT TO THE EXTENT THAT A CLAIM IS NOT SUBJECT TO THE ARBITRATION AGREEMENT AS SPECIFIED IN THE SUBSECTION BELOW OR THE ARBITRATION PROVISION IS HELD INVALID OR UNENFORCEABLE FOR ANY REASON. Additionally, you agree that you will not be a member of any putative or actual class in a class action brought by anyone else against Inno Supps, nor will you seek to become a class representative. To the extent enforceable by law, you further agree that in any action you initiate against Inno Supps, any relief you seek will be confined to relief on your own behalf, except that the arbitrator may award public injunctive relief as authorized by applicable law.  An arbitrator may award, on an individual basis, any relief that would be available in an individual lawsuit as permitted by applicable law.  

Except as the Terms otherwise provide and to the fullest extent permitted by law, you and Inno Supps acknowledge and agree that you are each waiving the right to a trial by jury.

 C. Arbitration Agreement. You and Inno Supps agree that CLAIMS SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT. This requirement, and the terms set forth in the below subsections D (“the “Special Procedures for Mass Arbitrations”) and E (“Exceptions”), shall collectively be referred to as the “Arbitration Agreement.”  

The Federal Arbitration Act and federal arbitration law apply to this Arbitration Agreement. By agreeing to arbitration, you and Inno Supps are not limiting in any way either of our statutory or common law rights or potential remedies to which either of us would be entitled to if our Claim were instead being heard in a court.

ANY ARBITRATION WILL BE ADMINISTERED BY JAMS AND GOVERNED BY THE APPLICABLE RULES OF JAMS (including the Streamlined Arbitration Rules and Procedures of JAMS and/or the JAMS Mass Arbitration Procedures and Guidelines, as applicable) (“JAMS Rules”), as modified by the Terms. The JAMS Rules are available online at https://www.jamsadr.com/ or by calling (800) 352-5267. You may obtain a Demand for Arbitration Form to initiate arbitration as set forth in the JAMS Rules, or by requesting them in writing at the Notice address; this Demand for Arbitration Form, along with a certification under penalty of perjury of compliance with the Mandatory Informal Pre-Suit Resolution process, must both be personally signed by the party initiating arbitration (and their counsel, if represented) and a copy must also be sent to Inno Supps. You and Inno Supps agree that any counsel representing a party in arbitration must comply with the requirements of Federal Rule of Civil Procedure 11(b), and that the arbitrator may impose any sanctions against all appropriate represented parties and counsel if he or she determines a Claim is frivolous.

The arbitration shall occur through the submission of documents to one arbitrator. If the arbitrator determines that a hearing is necessary, the hearing shall be conducted remotely by telephone or video conference. If the arbitrator determines that an in-person hearing is necessary, the hearing will take place in the United States county where you live or work or such other location agreed upon by both parties. You and Inno Supps will select an arbitrator or hearing officer(s) after commencement of the action in accordance with the JAMS Rules. 

If you and Inno Supps cannot submit a joint pre-hearing and hearing schedule, each party will submit their own schedule to JAMS. You and Inno Supps will submit a joint pre-hearing and hearing schedule to the hearing officer(s) within the earlier date of (a) 7 days prior to the hearing or (b) 14 days following the arbitrator’s appointment. If only one schedule is submitted, that schedule will be delivered to the arbitrator for his or her consideration. The arbitrator may adopt the schedule submitted by one party in the absence of a competing or joint schedule.

Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules and applicable fee sheet, as determined by JAMS. All issues relating in any way to arbitration—including the applicability, scope, and enforceability of the arbitration provisions of this Dispute Resolution section—are for the arbitrator to decide. The arbitrator may consider but shall not be bound by rulings in other arbitrations involving different customers. At the conclusion of the arbitration proceeding, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s decision on all procedural and substantive issues is binding only between you and Inno Supps and will not have any preclusive effect in another arbitration or proceeding that involves a different party. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

You and Inno Supps shall each be limited to a maximum of one (1) fact witness deposition per side, unless we agree otherwise or the arbitrator determines that more depositions are warranted based on the totality of circumstances (including the amount in controversy, the complexity of the factual issues, the number of parties and the diversity of their interests, and whether any or all of the Claims appear, on the basis of the pleadings, to have sufficient merit to justify the time and expense associated with the requested discovery). Document requests shall be limited to documents that are directly relevant to the matter(s) in dispute or to its outcome; shall be reasonably restricted in terms of time frame, subject matter and persons or entities to which the requests pertain; shall not include broad phraseology such as “all documents directly or indirectly related to”; and shall not be encumbered with extensive “definitions” or “instructions.” The arbitrator may edit or limit the number of document requests based on the totality of circumstances, including the factors listed above.

In any arbitration, the defending party may make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted. Settlement offers may not be disclosed to the arbitrator until after the arbitrator issues an award on the Claim. If the award is issued in the defending party's favor, or in the other party's favor but is less than the defending party's settlement offer, then the other party must pay the defending party's costs incurred after the offer was made, including any attorney's fees. If any applicable statute or case law prohibits the shifting of costs incurred in the arbitration, then the offer in this provision shall serve to cease the accumulation of any costs to which the party bringing the Claim may be entitled for the cause of action under which it is suing.

 D. Special Procedures for Mass Filings. To the extent an arbitration falls within the JAMS definition of a mass arbitration, you and Inno Supps agree to the procedures set forth below and in the JAMS Mass Arbitration Procedures and Guidelines (“JAMS Mass Arbitration,” available at https://www.jamsadr.com/mass-arbitration-procedures). Any applicable limitations period (including statute of limitations) and any filing deadlines shall be tolled beginning when the Mandatory Informal Pre-Suit Resolution process is initiated, until the Claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.  

JAMS will administer all such arbitration demands on a collective basis as a single, consolidated arbitration (subject to a single set of fees, proceeding schedule, and, if required, hearing) before a single arbitrator in accordance with the requirements outlined elsewhere in this section provided that—in the event that the arbitrator deems it impracticable or inequitable to administer all such claims collectively in a single arbitration—he or she may group demands for arbitration into groups of not fewer than thirty (30) matters, plus a remainder group as needed (or as otherwise deemed by the arbitrator to be practicable, equitable, and in best keeping with the spirit of this provision) and arbitrate each group of matters as a single, consolidated arbitration (either structure a “Batch Arbitration”). If the arbitrator elects to conduct Batch Arbitration of the demands, Counsel for each side shall select 15 individual Claims (30 Claims total) to be administered in each batch.

 You and Inno Supps agree (1) to work with JAMS in good faith to facilitate the resolution of disputes on a Batch Arbitration basis and (2) that requests for arbitration are of a similar nature if they arise out of the same event, agreement, or factual scenario and raise the same or similar legal issues and seek the same or similar relief. Disagreements over the applicability of this Batch Arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section. This Batch Arbitration provision shall in no way be interpreted as authorizing a class or collective arbitration or action of any kind, or any suit or arbitration involving joint or consolidated claims, under any circumstances other than those expressly set forth in this Special Procedures for Mass Arbitrations section.

No administrative fees will be assessed in connection with any remaining Claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, you and Inno Supps shall promptly engage in a global mediation session of all remaining Claims with a retired federal or state court judge, unless the parties agree otherwise.

Notwithstanding the provisions herein, in mass arbitrations consisting of more than 300 Claims total, either party may opt out of arbitration and elect to have the Claims heard in court.

A court of competent jurisdiction shall have the authority to enforce this entire Dispute Resolution section and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the allocation of arbitration fees. If these additional procedures apply to your Claim, and a court of competent jurisdiction determines that they are not enforceable as to your Claim, then your Claim shall proceed in a court of competent jurisdiction consistent with the remainder of the Terms.

E. Exceptions. To the extent allowed by applicable law and if the claim(s) or counterclaim(s) brought by either party in arbitration allow for imposition of sanctions, the arbitrator may award either party its reasonable attorneys' fees and costs, including reasonable expenses associated with production of witnesses or proof, upon a finding that the claim or counterclaim was frivolous or brought solely to harass you or Inno Supps.

F. Time Limits. To the fullest extent permitted by applicable law, YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO ANY CLAIM MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES.  OTHERWISE, THAT CAUSE OF ACTION IS PERMANENTLY BARRED.  For purposes of this provision, a Claim is considered commenced at the time the Notice (defined above in subsection A, Mandatory Informal Dispute Resolution for All Claims) is sent, provided that the statute of limitations shall be tolled while the parties are actively and in good faith engaged in the Mandatory Informal Dispute Resolution for All Claims process.  To the extent a Claim is filed in court or arbitration without first providing such Notice (which would be contrary to the Terms, as set forth above in subsection A), the Claim is deemed commenced at the time of such filing.

G. Sanctions for Frivolous or Improper Claims. To the extent permitted by applicable law, a claimant must pay all costs incurred by the responding party, including any attorney fees, related to a Claim if an arbitrator determines that (i) the Claim was frivolous or (ii) the Claim was filed in arbitration for any improper purpose, such as to harass the defending party, cause unnecessary delay, or needlessly increase the cost of dispute resolution

H. Confidentiality. If you or Inno Supps submits a Claim to arbitration, you and Inno Supps agree to cooperate to seek from the arbitrator protection for any confidential, proprietary, trade secret, or otherwise sensitive information, documents, testimony, and other materials that might be exchanged or the subject of any discovery in the arbitration. You and Inno Supps agree to seek such protection before any such information, documents, testimony, or materials are exchanged or otherwise become the subject of discovery in the arbitration. 

I. Opting Out of Arbitration. Within thirty (30) days of agreeing to the Terms, you may opt out of the present version of the Arbitration Agreement by sending your personally signed, written notice to the following address: Inno Supps LLC, 7735 Commercial Way, Suite 100, Henderson, NV 89011. Such written notice does not constitute an opt-out of any previous versions of the Arbitration Agreement, or the Class Action Waiver that you may have agreed to, which would continue to govern your claims.

J. Severability. If any portion of this Dispute Resolution Section is found to be unenforceable or unlawful for any reason, including because it is found to be unconscionable, (i) the unenforceable or unlawful provision will be severed from the Terms; (ii) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of this Dispute Resolution Section or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Dispute Resolution Section; and (iii) to the extent that any claims must proceed on a class, collective, consolidated, or representative basis as a result, such claims must be litigated in a civil court of competent jurisdiction, in accordance with the Terms, and not in arbitration. The litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Dispute Resolution Section is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Dispute Resolution Section will be enforceable.

Miscellaneous Provisions

The Federal Arbitration Act and applicable federal law (or, in the absence of applicable federal law, then the laws of the State of Nevada), without regard to any conflict of law provisions, will govern these Terms and any disputes or claims between you and Inno Supps. In any circumstances where the agreement to arbitrate permits the parties to litigate a dispute in court, any such dispute shall be resolved exclusively by, and you hereby agree to the exclusive jurisdiction of, the state and federal courts in the State of Nevada.

25. International Data Transfers and Privacy

If you access the Site from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws. By accessing or using our Services, you consent to such transfers, consistent with our Privacy Policy. Users in the EU/EEA, UK, or Canada have additional data rights (access, correction, deletion, restriction) as outlined in the Privacy Policy.

26. Termination

We may suspend or terminate your account or access at any time for violations of these Terms or applicable law. Provisions intended to survive termination (e.g., Arbitration, Indemnification, Limitation of Liability) remain in effect.

27. Miscellaneous

Neither party shall be liable for delays or failures caused by events beyond such party’s reasonable control, including, without limitation, natural disasters, strikes, or service outages.

Entire Agreement. These Terms and our Privacy Policy form the entire agreement between you and Inno Supps.

Severability. If any provision is found invalid, the rest remains enforceable.

No Waiver. Our failure to enforce any right does not constitute a waiver.

Assignment. We may assign our rights or obligations; you may not assign your rights or obligations under these Terms without our prior written consent.

Headings. For convenience only.

Language. These Terms are in English; translations are for convenience only.

28. Contact Us

Inno Supps LLC
7735 Commercial Way, Suite 100
Henderson, NV 89011
Email: customerservice@innosupps.com